15 Customer Experience(CX) facts for your Business Strategy

Customer Lifetime Value Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. Customer Experience Facts FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how

Read More

Tailor the Changing CCM Migration Mindset with CCM Technology

The communication landscape has created a vast number of opportunities for organizations to grow and reap benefits out of their existing technologies. Organizations have started reviving their existing strategies for delivering smarter and futuristic communications. To reduce cost, eliminate operational silos and create smooth processes, it becomes quintessential for organizations to migrate to a holistic

Read More