Customer communication is one of the most vital aspects of any business, and it’s especially true in today’s world where a customer is a king! Customer communication is highly critical, so much so that around 64% of the individuals think that they recommend a product or brand to others based on the quality of communication
Author: FCI-CCM
Using Chatbots For Enhancing CX New technologies intended to simplify contact among humans and machines have lately reached the mainstream: chatbots. In finance, chatbots are some of the market’s latest technologies developed to ease the connection between people and devices. Chatbots are automated programs that use artificial intelligence and language generation processing to comprehend what
Videos are one of the most effective methods to reach your potential customers efficiently and effectively. Using videos on landing pages, we can increase the conversion rate by 80%. It helps marketers expand their connections and convert more leads. The desire to purchase an item increases by 64-84% after watching a video. But the problem
Personalised HTML communication creates a bond with the customer in business transactions. It increases the brand credibility and user experience. If personalised messages could create such an impact, imagine how much it could be for a hyper-personalised HTML message. Interactive communication can be incorporated in creating, sending, and gathering personalised business correspondence such as marketing
Enhanced customer communication and engagement are the ‘mantra’ of success in any field. It’s especially true in healthcare, where effective communication is not just about yielding a market share but also has the potential to save lives. Data reveals that in the U.S., almost half of the customers switched service providers due to poor experiences,