Ignoring the importance of migrating legacy IT customer communication systems to the next generation CCM solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though CCM Migration is a tough task but with the right guidance, it can be a seamless process for organizations.
The new foundation that will be delivered after the right procedure will last decades and support billion of communications.
For most of the industries, it will be an add-on to the existing setup, successfully supporting new processes & applications, new systems, and new customer communication channels. Here is an infographic by FCI that will make CCM migration, a cakewalk for organizations across all industries: