Automate your communications through FCI’s Customer Communication Management Tool

What is customer experience management Customer communication management (CCM) tools are on the rise due to customer-centric companies striving to provide excellent customer service. A CCM tool can help you better manage your interactions with customers and automate processes, ensuring that every interaction is executed flawlessly. To convey a stellar customer experience, you need to

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7 Customer Communications Management (CCM) Trends to Follow in 2021

The ever-growing technical advancements are changing customer experiences. With constant digitalization, customer communications have now become recipients of new devices, channels, and technology. Communication is the essential element to build relationships with customers, vendors, partners, and employees. Digitalization has made the customers grow more demanding and less forgiving. According to a report, one-third of customers

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