Millennials are redefining Customer Experience Rapid changes in technology and the convergence of social, mobile, cloud, and big data are fueling exponential growth from connected customers. There is enormous potential to strengthen customer communications, make them dynamic and interactive, and enhance the customer experience. Well connected, well informed and empowered customers are more satisfied, they … Continue reading Are you ready to provide a seamless customer experience to a key demographic: The Millennials?
Enterprises can no longer just respond to change – they must now lead it. When business practices, technology, and customer needs are changing so rapidly, your success — even survival — depends on making sure that your business is keeping pace. In this age of the customer, the only sustainable competitive advantage is knowledge … Continue reading Achieve high performance through Customer Communication Management (CCM) consulting services
Insurance customers’ expectations are being shaped by their experiences with companies like Amazon and Uber. New expectations of choice, convenience, tailor-made solutions, and lower cost, are both a challenge as well as an opportunity for Insurers to improve revenue, profitability, customer centricity, and retention. That experience is especially important in today’s digital age where the … Continue reading Automate your customers’ claim process – Win your Customers’ trust
Effectively engaging experiences across customer touch points is a proven differentiator for customer-centric organizations. Your regular correspondence such as bills, statements, promotions, notices, etc. can act as customer engagement livewires. Your correspondence for different channels such as print, email, SMS, social media, etc., should be consistent with their seamless experience. How do organizations manage their … Continue reading A pathbreaking solution to bring customer correspondence of SMBs at par with enterprises’
When was the last time you thought of customer communications management? If you said “recently,” that’s a good sign. Because simply adding CCM to a long list of routine operations-related tasks might not be a good idea. When you make CCM just one more thing to do, you might walk past important business opportunities. The … Continue reading Going Digital: Using CCM as a Managed Service