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CCM vs CRM

Most businesses often find themselves stuck brainstorming which CRM they should use. But often times, they fail to understand that more than a CRM, they need CCM capability for their business.What do you think your business needs more? CCM or CRM? Subscribe us to stay tuned to this bite-size series on CCM and more!

What is customer experience?

What is customer experience?

Every business, offering either a product or a service, interacts with their customer at some point in the journey with them. This interaction forms the basis of whether your customers will continue to be with you or not. In this blog, we are going to understand what is customer experience and what are key metrics

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