With technology evolving each day, the need for highly engaging, targeted and personalized customer communications has progressed dramatically. These communications are no longer paper-based and pdf-oriented but are self-serviceable and highly interactive, readily available across multiple digital channels. To improve customer satisfaction organizations must adopt a technology solution and effectively manage their all outbound communications.
Ignoring the importance of migrating legacy IT customer communication systems to the next generation CCM solutions is almost impossible. Especially, in the industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though CCM Migration is a tough task but with the right guidance, it can be a seamless process. The
A leading bank in the USA with a presence in 60 countries, decided to revive its digital account opening process for customers. Overloaded with different product lines- CASA, loans, term deposits, etc., the bank failed to deliver digital customer onboarding experience. Thus, opening a new account in the bank was still an extensive process and
Complying with Regulatory norms is essential for running a business. As these regulations become more rigid, document-based and process heavy organizations start facing numerous operating challenges. These organizations have to meet their customer’s demand while not compromising on other security standards. Thus, it becomes quite obvious that winning the compliance battle is not an easy
Cloud-based CCM technology is not a fad; rather it is a technological revolution that has taken the world by storm. In the last few years, organizations have shifted their focus from traditional hardware-based model to a more scalable, efficient, flexible and cost-effective model – ‘The Cloud’. Small and medium-sized organizations have already realized its importance