Annie has an account in Bank X. She relocated to another country and wanted to update her contact details with the bank, but due to lack of time and long call queues, she couldn’t do it. At the end of every month, the bank was still delivering letters and updates on her old contact details
Good customer experience doesn’t only lead to happy customers, but it will conjointly result in additional revenue and different important benefits like customer loyalty, higher CLV (Customer Lifetime Value), etc. FCI has gathered 15 eye-opening customer experience facts that each CX professional must understand in 2019, which shows how much the customer experience will impact
Customers stick to only those brands that offer an outstanding experience. Better customer engagement drives new revenue through services. 2018 was the year of customer experience for businesses around the world, and CX specialists. Business leaders have captured their experience in thought-provoking customer experience quotes. Here are a few of them: 1. “We see our
“A satisfied customer is the best business strategy of all” – Michael LeBoeuf A new digital empowered society is emerging, and marketers need to shift to a customer-centric mindset to meet the evolving needs of their customers. This has pushed understanding and improving the customer experience (CX) to the forefront. Gartner defines customer experience as
Ignoring the importance of migrating legacy IT customer communication systems to the next generation CCM solutions is almost impossible. Especially, in industries like banking, insurance, Utility, Telecom, etc., where most of the processes are document-intensive. Though CCM Migration is a tough task but with the right guidance, it can be a seamless process for organizations.