The Utilities industry has been hit by the digital revolution, and is facing increased competition with constantly changing regulations in the recent few years. With millions of customers demanding impeccable digital experience, the industry has been facing a tough time to deliver dynamic and responsive communications while riding heavy on the information. All this customer information has been growing exponentially, creating digital threats, but also profitable opportunities.
Surge in communication channels, rising financial pressure, deregulations, and competition from third party service providers.
Lack of insightful billing statements that could help customers better understand their usage along with what-if scenarios.
Non-unified and disparate customer communications with inconsistent content and format across multiple touch-points.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
Losing sleep over increasing compliance risks and privacy regulations while delivering impeccable customer communications.
Deliver communications like utilities bill statements, energy savings plans, service notices and other updates in a non interactive and disengaging manner.
Ignoring the importance of customer centricity as the focus is more on cost driven operational efficiencies.
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.