Engage your Customers with Proactive Communications

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Deliver streamlined Customer Experience with CCM Software

Insurance being a heavily paper-intensive, complex and stringent industry faces a stiff competition from other industries that deliver impeccable experience to their customers. Due to increase of millennial and digital customers, the urge to provide omni-channel CX has taken the insurers by storm. The insurance industry is in a compelling need of a technology that would help them understand different customer segments, their communication needs and encourage them to invest further.

In the need to deliver an amazing customer experience, it becomes quintessential for insurance providers to adopt a digital transformation strategy and revolutionize the way customers interact with them. A customer communication management software is one such technology that fulfill customer’s expectations, improve self-service capabilities and engages customers via dynamic, personalized and interactive communications.

Challenges faced by the Insurance Institutions

A Customer Communication Management

platform can

Kickstart your Digital Transformation Journey Today!

CCM Software for Insurance providers

Embrace insurance policy holders

With self-service capabilities

While a customer opts for policy or initiates a claim, they often expect a seamless experience across channels. Even today, many insurance companies face a hard time in satisfying customers due to manual processes and high operational costs. With a decade long experience in the domain of customer communication management, FCI helps you provide the solution that reduces cost, expedites revenue stream and sustains compliance. With FCI, automate your customer onboarding process and quickly allow customers to interact with you in real-time, converting communications into a two-way dialogue.

Automate insurance

Customer onboarding experience

To increase the lifetime value of your customers, you should onboard them smoothly without any hassle. Customers who get timely updates and optimized experience as per the channel are most likely to stay loyal while turning into your brand advocates. Paper-onboarding is the thing of the past as it was time-consuming, non-compliant and inefficient. FCI enables insurance providers to digitally onboard their customers via quick and convenient digital forms that are pre-populated with the customers’ data.

Deliver Communications

as Preferred

The digital space is the new normal especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers insurance providers to serve customers as per their delivery preferences. These communications can be quickly deployed to customers via print, e-mail, SMS or web and allows them to receive information whenever and wherever they need it.

Delivering Delightful Digital Experiences

throughout your Customers’ Journey

FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.

We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.

FCI Capabilities

>Boring and Non-interactive Customer Communications

Digital Forms and Processes

Customer On-boarding is still far from being Digital

Interactive and Dynamic Policy Documents

Minimal Up-sell & Cross-sell Opportunities

eSignature Integration

Cumbersome Manual Processes Communications

Interactive Welcome Kit

No Self-service Capabilities in Customer Communications

SMS and Mobile Push Notifications

Inconsistent Messaging along with Regulatory and Compliance Risks

Personalized Up-sell and Cross-sell Promotions

Solutions

Solutions

  •   Empower Self-service Communication Capabilities
  •   Deliver True Omnichannel Digital Experience
  •   Deploy Communications as per Customer’s Delivery Preferences
  •   Designed for Hyper-connected and Fast-moving Millennial customers
  •   Deliver Secured Customer Communications on Cloud
  •   Increased Agility and Reduced Compliant Risk

Deliver Innovative
and Interactive

Customer Communications

Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.

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