Insurance being a heavily paper-intensive, complex and stringent industry faces a stiff competition from other industries that deliver impeccable experience to their customers. Due to the increase of millennial and digital customers, the urge to provide omni-channel CX has taken the insurers by storm. The insurance industry is in a compelling need of a technology that would help them understand different customer segments, their communication needs and encourage them to invest further.
In the need to deliver an amazing customer experience, it becomes quintessential for insurance providers to adopt a digital transformation strategy and revolutionize the way customers interact with them. A customer communication management software is one such technology that fulfills customer’s expectations, improves self-service capabilities and engages customers via dynamic, personalized and interactive communications.
Strong competition from market forces like brokers & aggregators leading to products being the center of policy decisions rather than customers.
Unable to swiftly create and maintain bulk claims due to manual and paper-based processes.
Facing difficulty in up-selling and cross-selling different products due to ineffective customer touchpoints.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
Losing sleep over increasing compliance risks and privacy regulations while delivering impeccable customer communications.
Ignoring customer communication preferences as the focus is more on cost-driven operational efficiencies.
Quickly launch new products to gain market share & preserve all historical decommissioned products to service the clients better.
While a customer opts for policy or initiates a claim, they often expect a seamless experience across channels. Even today, many insurance companies face a hard time in satisfying customers due to manual processes and high operational costs. With a decade-long experience in the domain of customer communication management, FCI helps you provide the solution that adds responsive and dynamic elements to your welcome kits, policy statements, reminder letters, notices etc. while reducing cost and sustaining compliance. With FCI, allow policy holders to interact with sliders & graphs and send feedback/suggestion in real-time, converting communications into two-way dialogues
To increase the lifetime value of your customers, you should onboard them smoothly without any hassle. Customers who get timely updates and optimized experience as per the channel are most likely to stay loyal while turning into your brand advocates. Paper-onboarding is the thing of the past as it was time-consuming, non-compliant and inefficient. FCI enables insurance providers to digitally onboard their customers via quick and convenient digital forms that are pre-populated with the customers’ data.
The digital space is the new normal, especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers insurance providers to serve customers as per their delivery preferences. These communications can be quickly deployed to customers via print, e-mail, SMS or web allowing them to receive information whenever and wherever they need it.
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.