Foreseeing an 11.14% CAGR by 2020, the insurance industry is in a compelling need of innovative business models that would help them understand different customer segments, their communication needs and encourage them to invest further. Even though insurance is heavily paper-intensive, customers still prefer digital making it tough for the insurers to provide the right technology mix.
The need of the hour is to find a technology that would improve the time-to-revenue, fulfill customer’s expectations, and consequently improve the Net Promoter Score.
Strong competition from market forces like brokers & aggregators leading to products being the center of policy decisions rather than customers.
Unable to swiftly create and maintain bulk claims due to manual and paper-based processes.
Facing difficulty in up-selling and cross-selling different products due to ineffective customer touch-points.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
Losing sleep over increasing compliance risks and privacy regulations while delivering impeccable customer communications.
Ignoring customer communication preferences as the focus is more on cost-driven operational efficiencies.
Quickly launch new products to gain market share & preserve all historical decommissioned products to service the clients better.
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.