Customers are reshaping the insurance sector today. They expect personalized experience at every single touch-point spanning across multiple channels such as print, mobile, web, email, etc. There are number of steps involved in catering to the insured needs; policy issuance, customer onboarding, policy serving and renewals, claims settlement, commission pay-out, marketing and branding. The ability for an insurer to identify and respond to these needs in a timely fashion is critical. Thus, the insurance industry is in a compelling need of a CCM technology that would help them understand different customer segments and their communication needs.
FCI, the one-stop solution empowers insurance firms to digitally transform their existing customer communications into a highly optimized and interactive vehicle without having to build the knowledge & expertise of this domain. The intuitive offering by FCI enables the insurers to fulfil their customer’s expectations, improve self-service capabilities and manage library of templates across channels. Within insurance the services could broadly vary between:
Communicate the relevant and actionable policy information to your customers and generate new life and annuity opportunities.
Manage claims correspondence and policy documents for better personalization and smoother policy governance.
Reduce time spent in searching and consulting patient documents while reducing errors.
While a customer opts for policy or initiates a claim, they often expect a seamless experience across channels. Even today, many insurance companies face a hard time satisfying customers due to manual processes and high operational costs. With a decade-long experience in the domain of customer communication management, FCI helps you provide the solution that automation/responsive and dynamic elements to your welcome kits, policy statements, reminder letters, notices etc., while reducing cost and sustaining compliance.
To increase the lifetime value of customers, insurers should onboard them smoothly without any hassle. Customers who get timely updates and optimized experience as per the channel are most likely to stay loyal while turning into brand advocates. Paper-onboarding is the thing of the past as it was time-consuming, non-compliant and inefficient. FCI enables insurance providers to digitally onboard their customers via quick and convenient digital forms that are pre-populated with the customers’ data.
The digital space is the new normal, especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers insurance providers to serve customers as per their delivery preferences. Communications can be quickly deployed to customers via print, e-mail, SMS, social, mobile, web, etc., allowing them to receive information whenever and wherever they need it.
The ability to deal quickly with insurance claims is core for your Insurance firm success in terms of high customer satisfaction and low claims cost. As the policyholders embrace a pure-play digital business environment, it becomes imperative for the ISPs to devise an automated claim strategy. FCI enables Insurance service providers to automate their entire claims process with the help of powerful customer communication management software.
Insurers can now centralize their claims workflow; deliver dynamic, personalized and interactive communications; streamline their authorization, approval and payment tracking process.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.