Overview
The 21st century’s technology-enabled ‘smart’ healthcare has been moving the barriers of hospital walls, and demanding patient-centered solutions. Besides digital transformations, the healthcare sector is in a consistent change of state with new regulations, disclaimers, fines and penalties. With agility and customer responsiveness being the current healthcare watchwords, companies now need a communication infrastructure that would optimize every customer interactions, and provide them with the information they need as per their preferences.
Challenges faced by the Healthcare Industry
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Rise in operational inefficiency due to time spent on consulting patient documents, reducing typos, & coping with the risk of losing important prescriptions.
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High customer turnover and low patient satisfaction due inconsistent information on treatment costs and health plans.
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Millions being spent on sending print material to customers who prefer to be reached via digital channels.
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Communication delays in emergency information due to presence of legacy systems.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
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Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
FCI - Delivering Delightful Digital Experiences
throughout your Customers’ Journey
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
FCI for Healthcare
Digital Forms and Processes
Interactive and Dynamic Policy Documents
eSignature Integration
Interactive Welcome Kit
SMS and Mobile Push Notifications
Personalized Up-sell and Cross-sell Promotions
Deliver Innovative
and Interactive
Customer Communications
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.