Today’s fast moving and hyperconnected customers are least expected to call help desks or visit banks to enquire their account detail, submit a loan application, or perform any other financial activity. However, when enabled with self-service capabilities these customers feel delightful and turn into loyal customers.
In the need to deliver an amazing customer experience, it becomes quintessential for banks to adopt a digital transformation strategy and revolutionize the way customers interact with them. Customers can now be digitally onboarded within minutes while others can apply for a credit card/loan via digital banking. By enabling your customers with self-service capabilities, you can reduce inbound call volumes and strengthen relationships with customers.
Delivering communications like customer bill statements, invoices, service notices and other updates in a non-interactive and disengaging manner.
Facing difficulty in preparing future-proof communication solutions for banks which can fulfill the demands of the millennial customers.
Ignoring the importance of customer-centricity as the focus is more on cost-driven operational efficiencies.
Inability to consistently innovate banking communications and deliver them via preferred customer touchpoint.
Finding it tough to accustom overburdened IT and customer service department due to regulatory pressures and high call volume.
Running low on providing true omni-channel digital experience to customers as suppressing print is still a tough nut to crack.
Losing sleep over increasing compliance risks and privacy regulations while delivering impeccable customer communications.
Opening a new account is a document-intensive task where customer details are fetched from varied channels that too in different formats. Banks and financial institutions face a hard time in satisfying customers due to manual processes and high operational costs. With a decade-long experience in the domain of customer communication management, FCI helps you provide the solution that reduces cost, expedites revenue stream and sustains compliance. With FCI, automate your customer onboarding process and quickly allow customers to open their accounts without any hassle.
A customer receives multiple statements from their bank that includes CASA, term deposit, DEMAT, loans etc. These multiple statements are hard to manage and non-responsive. FCI enables banks and financial institutions to consolidate all such statements into a dynamic and highly personalized statement that allows customers to interact, request and submit secured information. The consolidated statements deliver great value while offering cross-sell and up-sell opportunities which can be specific to a customer.
The digital space is the new normal especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers Banks and financial institutions to serve customers as per their delivery preferences. These communications can be quickly deployed to customers via print, e-mail, SMS or web allowing them to receive information whenever and wherever they need it.
FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.
We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.