Empower your Customers with Self-service Capabilities

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Deliver Top-notch Customer Experience with CCM Software

Today’s fast moving and hyperconnected customers are least expected to call help desks or visit banks to enquire their account detail, submit a loan application, or perform any other financial activity. However, when enabled with self-service capabilities these customers feel delightful and turn into loyal customers.

In the need to deliver an amazing customer experience, it becomes quintessential for banks to adopt a digital transformation strategy and revolutionize the way customers interact with them. Customers can now be digitally onboarded within minutes while others can apply for a credit card/loan via digital banking. By enabling your customers with self-service capabilities, you can reduce inbound call volumes and strengthen relationships with customers.

Challenges faced by the Banking and Financial Services Institutions

A Customer Communication Management

platform can

Kickstart your Digital Transformation Journey Today!

CCM Software for Banks and Financial Institutions

Automate Account

Opening Activities

Opening a new account is a document-intensive task where customer details are fetched from varied channels that too in different formats. Banks and financial institutions face a hard time in satisfying customers due to manual processes and high operational costs. With a decade-long experience in the domain of customer communication management, FCI helps you provide the solution that reduces cost, expedites revenue stream and sustains compliance. With FCI, automate your customer onboarding process and quickly allow customers to open their accounts without any hassle.

Deploy Interactive

Consolidated Statements

A customer receives multiple statements from their bank that includes CASA, term deposit, DEMAT, loans etc. These multiple statements are hard to manage and non-responsive. FCI enables banks and financial institutions to consolidate all such statements into a dynamic and highly personalized statement that allows customers to interact, request and submit secured information. The consolidated statements deliver great value while offering cross-sell and up-sell opportunities which can be specific to a customer.

Deliver Communications

as Preferred

The digital space is the new normal especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers Banks and financial institutions to serve customers as per their delivery preferences. These communications can be quickly deployed to customers via print, e-mail, SMS or web allowing them to receive information whenever and wherever they need it.

Delivering Delightful Digital Experiences

throughout your Customers’ Journey

FCI helps you to constantly innovate and deliver omni-channel communications to your customers. Say goodbye to traditional methods of static communications and hello to all new dynamic, personalized and interactive communications.

We also provide true cloud capabilities to optimize the effectiveness of every communication sent to a customer and drive business objectives and growth while maximizing the bottom line.

FCI Capabilities

>Boring and Non-interactive Customer Communications

Digital Forms and Processes

Customer On-boarding is still far from being Digital

Interactive and Dynamic Policy Documents

Minimal Up-sell & Cross-sell Opportunities

eSignature Integration

Cumbersome Manual Processes Communications

Interactive Welcome Kit

No Self-service Capabilities in Customer Communications

SMS and Mobile Push Notifications

Inconsistent Messaging along with Regulatory and Compliance Risks

Personalized Up-sell and Cross-sell Promotions

Solutions

Solutions

  •   Empower Self-service Communication Capabilities
  •   Deliver True Omnichannel Digital Experience
  •   Deploy Communications as per Customer’s Delivery Preferences
  •   Designed for Hyper-connected and Fast-moving Millennial customers
  •   Deliver Secured Customer Communications on Cloud
  •   Increased Agility and Reduced Compliant Risk

Deliver Innovative
and Interactive

Customer Communications

Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.

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