The hyper-connected customers today expect innovative offerings and instant resolution to their queries. When empowered with self-service capabilities these customers feel delighted and turn into loyal brand advocates. In the need to deliver remarkable customer experience, it becomes quintessential for banks to adopt a digital experience strategy and revolutionize the way customers interact with them.
FCI brings in the experience, intelligence and novelty in delivering these digital experiences in the form of interactive, batch and on-demand communications. The cost-effective and value-added offerings of FCI enables banks to provide self-service capabilities, digitally onboard customers, deliver interactive communications and much more.
Opening a new account is a document-intensive task where customer details are fetched from varied channels that too in different formats. Banks and financial institutions face a hard time in satisfying customers due to manual processes and high operational costs. With a decade-long experience in the domain of customer communication management, FCI helps you provide the solution that reduces cost, expedites revenue stream and sustains compliance. With FCI, automate your customer onboarding process and quickly allow customers to open their accounts without any hassle.
A customer receives multiple statements from their bank that includes CASA, term deposit, DEMAT, loans etc. These multiple statements are hard to manage and non-responsive. FCI enables banks and financial institutions to consolidate all such statements into a dynamic and highly personalized statement that allows customers to interact, request and submit secured information. The consolidated statements deliver great value while offering cross-sell and up-sell opportunities which can be specific to a customer.
The digital space is the new normal especially for the millennial customers. These customers mostly prefer customer communications to be digital instead of print. FCI empowers Banks and financial institutions to serve customers as per their delivery preferences. These communications can be quickly deployed to customers via print, e-mail, SMS or web allowing them to receive information whenever and wherever they need it.
The word Digital Onboarding is quite relevant in today’s world where instant service is the master in the customer experience game. Especially in the banking sector where there is a huge customer base and managing all of them is a tough task. Digital onboarding is the simplest way to welcome a new customer by encouraging them to adopt digitally enabled platform that encompasses all the digital components and intelligence to track the customer information.
FCI is a pioneer in creating these impeccable digital experiences for customers and clients with an intuitive onboarding platform that offers real-time capabilities with mobile engagement, ready-to-use interface, and the flexibility of anytime-anywhere onboarding experience.
Request a free demo and we will help you create Delightful Customer Experiences with our Next Generation Customer Communication Management Technology.