Capex investments related to IT infrastructure and Software licensing.
A cloud-based customer communication management is a central point of a customer-facing business from which all the inbound customer communications can be handled. It enables businesses to manage processes and deliver communications on the cloud by eliminating the traditional manual ways of sending communications, running processes on software and other hard-coded integrations.
Cloud-based CCM software allows organizations to be more nimble and economical. It is ideal for organizations that are growing and are also willing to provide exemplary experiences to their customers. With a cloud-based solution organizations can deliver communications in an a cost-effective manner while scaling to new heights.
Simplify day-to-day IT tactical activities, so they can better support marketers and customers.
Differentiate your business processes by developing perpetual, profitable relationships with your customers by engaging them with delightful customer experiences. The Customer Communication management platform is the easiest way to grow loyalty as it motivates your customers to adopt digital channels and with a cloud based offering the job becomes even more easy.
FCI looks at the process of creating and delivering communications from the perspective of the customer. Rather than customers communicating to different departments of a single organization individually, a CCM software enables your customers to interact with your organization as a single entity.
With FCI’s Cloud-based CCM offering, your organization can leap farther and achieve new heights.