How we do it?

Trusted by the World's Most Innovative Brands

Tata Life AIA
ICICI Bank
SBI-card
Billtrust
Bharti-Axa
Bank-of-Baroda
YES-Bank
SBI-life-Insurence
EGON-life
MAX-health-Insurence

Trusted by the World's Most Innovative Brands

Tata Life AIA
sbi-card
Billtrust
Bharti-axa
Bank-of-baroda
YES-bank
sbi-life-insurence
EGON-life
MAX-health-Insurence
Contacts Engaged
+200+ Million

Contacts Engaged

Communications Delivered
+150+ Billion

Communications Delivered

Personalized Experience
+1+ Billion

Personalized Experience

Conversations
+1+ Million

Conversations

Contacts Engaged
+200+ Million

Contacts
Engaged

Communications Delivered
+150+ Billion

Communications Delivered

Personalized Experience
+1+ Billion

Personalized Experience

Conversations
+1+ Million

Conversations

Drive Meaningful Conversations with your Customers

With Central Communications Hub by FCI

  • Design
  • Integrate
  • Deliver
  • Track
  • Automate

Connect with your customers in their preferred channel and format

Have personalized conversations

Have personalized conversations with billions of active customers with WhatsApp communications

Enhance your outreach multi-lingual

Enhance your outreach with multi-lingual SMS communications

Generate and deliver print communications

Generate and deliver high volume personalized print communications

Make your communications digitized paper

Make your communications more than a ‘digitized paper’.

Never miss a correspondence

Never miss a correspondence with a robust alternative to email

Enhance business communication

Enhance the default mode of business communication

resolving queries/faqs

Do more than just resolving queries/faqs.

Simplify complex personalized videos

Simplify complex messages with personalized videos

Make PDF more than a digitized paper

Make your PDF more than a ‘digitized paper’.

Send timely push notifications

Send timely push notifications on your customer’ Mobile App – especially when you expect them to act on it.

Enrich communications from your systems in Real-time

Enrich your communications with data from your systems in Real-time

Fetch real-time data from any source system to create hyper-personalized customer communications.

Design once and Distribute

Design once and Distribute any

Create and deliver personalized, compliant customer communications across all channels from our Central Communications Hub.

Get detailed insights

Get detailed insights on your engagement channels

Find out how each engagement channel is working for you, and invest efforts and resource wisely.

Business driven engagements

Business rule driven engagements

Enable channels to interact with each other by linking campaigns across channels. Engage your users on a channel they are reachable on.

Delivering value across customer lifecycle

Explore customer experience solutions by FCI

Delivering value across customer lifecycle

Successful businesses invest in CX to drive their ROI

  • 40% + Lift in
    Conversion
  • 8% + Improvement
    in NPS
  • 4X Higher Customer
    Retention Rates
  • 6X Customer
    Lifetime Value
  • 3X Revenue Growth
    from Cross Sell
  • 40% + Lift in
    Conversion
  • 8% + Improvement
    in NPS
  • 4X Higher Customer
    Retention Rates
  • 6X Customer
    Lifetime Value
  • 3X Revenue Growth
    from Cross Sell

Customer Testimonials


Have any questions? Contact us now

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© 2021 FCI. All Rights Reserved.
Site Map    |    Privacy Policy