Customer communication hub to deliver effective Hyper Personalized customer experience solution

+200+ Million

Contacts Engaged

+150+ Billion

Communications Delivered

+1+ Billion

Personalized Experience

+1+ Million

Conversations

+200+ Million

Contacts
Engaged

+150+ Billion

Communications Delivered

+1+ Billion

Personalized Experience

+1+ Million

Conversations

Drive Meaningful Conversations with your Customers

With Central Communications Hub by FCI

Design
Integrate
Deliver
Track
Automate

Connect with your customers in their preferred channel and format

Have personalized conversations with billions of active customers with WhatsApp communications

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Enhance your outreach with multi-lingual SMS communications

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Generate and deliver print communications

Generate and deliver high volume personalized print communications

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Make your communications digitized paper

Make your communications more than a ‘digitized paper’.

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Never miss a correspondence with a robust alternative to email

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Enhance the default mode of business communication

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Do more than just resolving queries/faqs.

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Simplify complex messages with personalized videos

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Make your PDF more than a ‘digitized paper’.

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Send timely push notifications on your customer’ Mobile App – especially when you expect them to act on it.

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Enrich communications from your systems in Real-time

Enrich your communications with data from your systems in Real-time

Fetch real-time data from any source system to create hyper-personalized customer communications.

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Design once and Distribute any

Create and deliver personalized, compliant customer communications across all channels from our Central Communications Hub.

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Get detailed insights on your engagement channels

Find out how each engagement channel is working for you, and invest efforts and resource wisely.

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Business rule driven engagements

Enable channels to interact with each other by linking campaigns across channels. Engage your users on a channel they are reachable on.

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Successful businesses invest in CX to drive their ROI

40% + Lift in
Conversion
8% + Improvement
in NPS
4X Higher Customer
Retention Rates
6X Customer
Lifetime Value
3X Revenue Growth
from Cross Sell

40% + Lift in
Conversion

8% + Improvement
in NPS

4X Higher Customer
Retention Rates

6X Customer
Lifetime Value

3X Revenue Growth
from Cross Sell

Customer Testimonials

60%

Decrease in service time

2X

Increase in operational efficiency

We cannot maintain all our current individual systems that support single use cases any longer. Only if we do things from the customer's perspective, will we maintain sustainable and effective customer service. We leveraged the best of FCI solution to consolidate templates into reusable assets and cut service time by more than half. We have and will continue to count on FCI’s capabilities to deliver the remarkable.

Rohit Kohli

SVP - Customer Services & Operations, Bharti AXA General Insurance

8,000 + Employees

25%

Reduction in total cost of ownership

8X

Increase in load handling capability

We recognized the need to reimagine customer engagement to keep up with ever-evolving customer needs. FCI has helped us streamline communication generation process and relieved resources for innovation and ideation. In a competitive market we are now in a much better position to deliver much more, much faster.

Indranil Ghosh

Technology Head, Cards & Payments, ICICI BANK

99,000 + Employees

Great Customer Experiences
Are Built on Effective
Communications

Central Communications Hub for Omni-Channel Transactional Communications

personalized videos Make personal connections

How we do it?

Trusted by the World's Most Innovative Brands

Trusted by the World's Most Innovative Brands